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Gesvatec Help Center

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  1. Gesvatec Help Center
  2. Common problems and solutions

Common problems and solutions

General

  • Who can I contact in case of questions or problems with the software?

Labeling software

  • Error when launching software: "An error has happened accessing the database"
  • Error: "The designation has been finished"
  • Transaction is red and "Not confirmed"
  • Error: "There are configuration problems to notify the transaction" (Error: -3)
  • I can't print labels, the "Packaging" drop-down list is disabled
  • I printed the labels selecting the wrong destination

Label printing

  • The texts on the labels are not aligned correctly
  • The printer prints blank labels
  • The printer skips labels, leaving some of them blank

Website

  • I can't delete a packaging

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