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The texts on the labels are not aligned correctly

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If the printer is configured correctly, the texts on the labels should be properly aligned without any additional configuration. If not, we advise checking the following configurations:

Printer sensor

The texts may appear shifted if the printer sensor is not positioned correctly. Check that the printer sensor (the red light) is positioned right at the center of the Gesvatec label. If needed, move the sensor to the left or right until it's placed at the center.

If the labels are not round (such as the ClemenGold labels), make sure the printer sensor is placed right where the gap between the labels is smaller:

clemengold-sensor.png

Calibrating the printer or resetting it to default settings

If the previous step did not solve the problem, perform a printer calibration to ensure the size of the labels is properly recognized. The calibration process varies depending on the printer brand and model. You can check the printer manual to know the exact steps.

In case of Zebra printers, you can try to reset the printer to factory settings. When you reset the printer you accomplish the following:

  • The printer is ready to work with ribbon (Thermal Transfer).
  • The printer is calibrated for the Gesvatec labels. When the calibration process is completed, the label size should have been determined correctly (provided that the sensor is positioned properly).

Resetting a Zebra printer to factory defaults

  1. Turn off the printer.
  2. Press and hold the FEED and PAUSE buttons.
  3. Turn on the printer without releasing the buttons. The printer will be reset to factory defaults and will perform the media calibration. Release the buttons after the calibration process has been completed.

After the reset, the following points must be taken into account:

  • The printer menus will be in English. If needed, you can change the language that the printer displays:
    1. Press SETUP.
    2. Press the – button to select the LANGUAGE option and press SELECT. 
    3. Navigate through the available languages with the  + and – buttons. When you find the desired language press SELECT.
    4. Press the SETUP key two times to confirm the changes and close the menu.
  • The default DARKNESS level of 10 is set. It's too low, we recommend to increase it and try values between 22 and 25:
    1. Press SETUP. The first menu option will be DARKNESS. Press SELECT.
    2. Press the + key to increase the darkness level until 25 (or the desired value).
    3. Press SELECT.
    4. Press the SETUP key two times to confirm the changes and close the menu.
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