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  2. Common problems and solutions
  3. Labeling software

Transaction is red and "Not confirmed"

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Problem

If the internet connection fails and Gesvatec cannot connect to the main server to confirm a transaction, said transaction will appear in red instead of green. The ‘Confirmation Date’ will also be blank and the ‘State’ will be Not confirmed:

02_red_transaction.png

Solution

Once the internet connection has been restored, the pending transactions will be confirmed automatically after a few minutes. You can also confirm pending transactions manually by clicking the Confirm all pending transactions button.

Please note...

  • Labels will still be printed even if the internet connection is failing and transactions cannot be confirmed.
  • At the end of the season, all pending transactions must be confirmed. Please click the Confirm all pending transactions button if there are pending transactions at the end of the season.
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